Terms of Service

Last updated: 27 September 2026

These terms apply when you use Resona AI (the “Service”), provided by Weresona (“we”, “us”). By creating an account or using the Service, you agree to them on behalf of yourself and the business you represent. If you don’t agree, please don’t use the Service.

1. The Service

Resona AI provides background music and AI-generated voice announcements (“jingles”) for businesses. It includes a web dashboard for managing music, stores and jingles, and a music player that runs in a browser at each store.

2. Your account

• You must be at least 18 and authorised to act for your business.
• Give accurate information and keep it up to date.
• Keep passwords safe. You are responsible for activity in your account and your store accounts.
• Tell us straight away at numi@weresona.com if you think your account has been misused.

3. Acceptable use

You agree not to:

• create announcements that are unlawful, misleading, discriminatory, hateful, or that infringe anyone’s rights;
• impersonate a real person’s voice or identity;
• download, copy, redistribute, broadcast or resell music or audio from the Service outside your premises;
• interfere with, overload or try to gain unauthorised access to the Service; or
• use the Service to build a competing product.

4. Your content

You own the announcement text and other content you provide. You give us permission to store and process it, and to send it to our voice provider, so we can generate audio and run the Service for you. You are responsible for your content and for making sure you have the right to use it. We may remove content that breaks these terms.

5. Music and AI-generated audio

• Music and audio in the Service are provided for playback at your registered business premises while your account is active.
• Jingles are generated by AI. We don’t guarantee that generated audio is unique or error-free, so please listen to it before it plays in your stores.
• You are responsible for making sure your premises hold any licence the law requires for playing music in public, unless we have confirmed to you in writing that such a licence isn’t needed for music provided through the Service.

6. Fees

If you use a paid plan, the price and billing terms are shown to you before you subscribe. We will give you at least 30 days’ notice of any price change.

7. Availability and changes

We work to keep the Service running, but we can’t promise it will always be available or free of errors. We may need maintenance time, and we may change, add or remove features. Where a change significantly affects you, we will tell you in advance.

8. Suspension and closing your account

You can stop using the Service and ask us to close your account at any time. We may suspend or close an account that breaks these terms or puts the Service or others at risk. When an account is closed, access ends and your data is handled as described in our Privacy Policy.

9. Disclaimer

To the extent the law allows, the Service is provided “as is”, without warranties of any kind, including fitness for a particular purpose.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost business. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim, or SGD 100 if you have not paid any fees. Nothing in these terms limits liability that cannot be limited by law.

11. Indemnity

You agree to cover our reasonable losses and costs arising from your content or from your breach of these terms.

12. Changes to these terms

We may update these terms. We will post the new version here and, for important changes, email you. If you keep using the Service after the changes take effect, you accept the updated terms.

13. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.

14. Contact

Questions about these terms: numi@weresona.com.